Frequently Asked Questions

What is Luna Veterinary Care?

Luna Veterinary Care is a veterinary practice dedicated to serving pets (and their people) during their most difficult moments. Our doctors provide mobile veterinary services to:

We know pets are family and they deserve compassionate care at every stage of life. At-home veterinary services ease stress—for you and your pet—and let you focus on loving your pet during this precious time.

Please note that we’re not a full-service veterinary practice. We provide in-home acupuncture, hospice care, euthanasia, and cremation coordination. If you need other types of care, please contact your pet’s primary care veterinarian.

When the veterinarian arrives, they'll sit down with you and your pet wherever you’re most comfortable. They'll ask basic questions about your pet's health status, discuss your wishes, and answer any questions that you have.

The in-home pet euthanasia procedure begins with the veterinarian giving your pet an injection of a heavy sedative, which includes strong pain medication. It helps your pet fully relax. When you’re ready to say goodbye, they’ll administer the final injection that helps your pet pass.

Afterward, our veterinary nurse makes an impression of your pet’s pawprint using modeling clay that air dries within a day or so. If you wish, they’ll also clip a bit of fur for you to keep. You’re welcome to take photos or make other keepsakes with your own art supplies as well. This is also a good time to take off your pet's collar. (We don’t do it earlier because it can agitate some pets, who might think it’s bath time.) Our team will also give you some space and privacy so you can spend time alone with your pet for a final farewell.

Lastly, if you’d like us to coordinate the cremation of your pet, our team will prepare your pet for transport. Cats and small dogs will be placed in a nice basket. Large dogs will be gently placed on a stretcher. Either way, your pet will be snuggled in a clean blanket. Depending on your pet's size, you may be asked to help carry your pet to the car. If you’re unable to assist, please let us know at the time of booking.

Any family member, including children, are welcome at the appointment. We find that children less than 5 years old tend to mirror their parent's emotions. So you may wish to have someone watch your child for the appointment. With older children, we think it's best to ask them what they want to do.

Note: Some children are drawn to the medical supplies. But we don’t let them touch the equipment in order to avoid accidental injury.

Your pets are family, so they’re welcome at the appointment as well. Occasionally, an unruly pet may need to be in another room for the safety of the patient. They’ll be welcomed back at the end of the appointment to say farewell to their friend.

When you choose private cremation, your pet’s ashes are returned to you.

You’ll receive an email with access to a portal where you can choose the type of urn or another memorial you'd like. If you don’t make a selection, your pet's ashes will return in a handsome wooden urn. You’ll receive a notification when your pet’s ashes are ready for pickup at our cremation center. We can also ship the ashes to your house if you prefer, for a $35 charge.

Note: If you choose communal cremation, your pet's ashes won’t be returned to you. They’ll be scattered peacefully on your behalf.

If you urgently need our services, call or text us at 602-960-2501 between 7:30 a.m. and 8 p.m. MST. We try our best to accommodate same-day-appointment requests. If we can’t provide mobile veterinary services that same day, we’ll try to help you find someone who can.