Frequently Asked Questions
What is Luna Veterinary Care?
We know pets are family, and they deserve the best. You have options for your pet's end-of-life care, whether it is at your home or another location of your choosing. Luna Veterinary Care is a veterinary practice dedicated to serving your pets during their precious end of life. We know this time isn't easy, and we're here to support you every step of the way.
We can answer your questions, both great at small. It's never too early to ask questions and learn how to prepare. When the time comes, you'll be in a better position to focus on loving your pet during this precious time.
Please note, we are not a full-service veterinary practice, and we are not equipped with any diagnostics or treatments outside of euthanasia. If your pet is not at the end of their life, please reach out to your pet's primary care veterinarian.
Who is Dr. Jade?
Dr. Jade Tenberg has been a licensed veterinarian here in Nevada since 2011. Her professional interests include end-of-life care and Traditional Chinese Veterinary Medicine (TCVM). Dr. Jade has performed thousands of euthanasias, both in the home and in a traditional veterinary hospital. She previously worked as a Professional Consulting Veterinarian for Hill's Pet Nutrition and is also an experienced educator who has delivered numerous presentations to thousands of veterinary professionals. You can read more about Dr. Jade here.
What can I expect during an appointment?
When Dr. Jade arrives, she will sit down with you and your pet wherever you are most comfortable. She will ask basic questions about your pet's health status and discuss your wishes. In most cases, euthanasia is an appropriate choice, and Dr. Jade will perform the procedure after answering all of your questions and obtaining your consent.
To begin, Dr. Jade will give your pet a heavy sedative, which includes strong pain medication. Giving this injection is similar to giving a vaccine, so some pets may react. Dr. Jade finds that a yummy treat like peanut butter or tuna can be a perfect distraction, if you have it available. After a bit of time, your pet will be relaxed and comfortable. Dr. Jade will place a potty pad under your pet's hips in case their bladder relaxes. When your pet is ready, she will perform the final injection.
After your pet has safely passed, Dr. Jade will make a paw print impression for you to keep. This is made with Crayola Model Magic, which usually air-dries within a day or so — no baking required. If you wish, she will also clip a bit of fur for you to keep. If you would like to take photos or make other keepsakes with your own art supplies, you are welcome to do so. This is a good time to take off your pet's collar, as it can agitate or excite your pet if removed earlier in the appointment (they might think it's bath time). Dr. Jade will give you some privacy so that everyone and any other pets in the home can say farewell.
If you elect assistance with cremation, Dr. Jade will prepare your pet for transport. Cats and small dogs will be placed in a nice basket, and large dogs will be gently placed on a stretcher. Either way, your pet will be snuggled with a clean blanket. Depending on your pet's size, you may be asked to assist carrying your pet to the car. If you are unable to assist, please let us know at the time of booking.
What about my children?
If you have children, they are welcome at the appointment just like any other family member. We find that children under 5 years old tend to mirror their parent's emotions, so you may wish to have someone watch your child for the appointment. With children who are older than 5, we think it's best to ask them what they want to do. We do insist that children are not allowed to play with any of the doctor's medical supplies in order to avoid accidental injury.
What about my other pets?
Your pets are also family, so they are welcome at the appointment as well. Occasionally, an unruly pet may need to be in another room for the safety of the patient. They will be welcomed back at the end of the appointment to say farewell to their friend.
What about my pet's ashes?
If you choose private cremation, your pet's ashes will be in a handsome wooden urn. You will receive a phone call from our cremation parter, West Coast Pet Memorial, within 1-2 weeks when they are ready for pickup. You may pick up your pet's ashes during the normal business hours of West Coast Pet Memorial at 4150 N Losee Rd; North Las Vegas, NV 89030. If you have questions about pickup, you can reach them directly at 720.399.0900
If you elect communal cremation, your pet's ashes will not be returned to you. West Coast Pet Memorial works with Oceans of Love, an eco-friendly service that peacefully lays ashes at sea. Fresh, seasonal flowers are laid on the water, and the yacht's bell is rung 8 times to say farewell and maintain nautical tradition.
Do you offer ugent appointments?
We will try to accommodate same day and urgent appointments. Generally, we are available via phone or text from 7:30am - 8:00pm PST.
If we are not able to accommodate same day, we will do our best to work with you to find someone who can.